Laverna leads the Operations & Strategic Initiatives team and is responsible for driving strategy development and execution, effective operations, enablement, finances, and risk management for RBCx. She also oversees several RBCx Centres of Expertise, including data, analytics, and customer experience.
With over a decade of experience in Capital Markets, banking product management, regulatory strategy, and operations, Laverna is a proven, results-driven leader delivering business growth, efficiencies, and enhanced client and employee experiences. Through her leadership, her teams have achieved workforce efficiencies benefiting 4,000+ operations agents and have transformed digital and automation capabilities for investment and credit products. Laverna also played a key role in overseeing the data migration and integration of operational processes for RBC in its acquisition of the former HSBC Bank of Canada.
Prior to joining RBC, Laverna worked at the Ontario Securities Commission and at a national law firm. She holds a Bachelor of Science (B.Sc.) from McGill University, as well as a Juris Doctor (J.D.) and a Master of Business Administration (MBA) from Queen’s University.